Hannah joined the Client Services team in 2019 after graduating from college. At that time, the Client Services team only had three members. These individuals handled the full scope of the Client Services process, from MSA review to extension tracking. Hannah has since mastered all aspects of this process. In 2021 alone, she tracked the extension of over 200 MSAs. As the team moved to specialize in the client onboarding process further, Hannah trained new employees and brought structure and sophisticated strategies to the team. Hannah has become a trusted partner of the sales teams and is hands down the go-to person for all things client related.
Hannah is committed to making the Client Services team the best it can be, and she never backs down from the opportunity to take on more responsibility. She has taken it upon herself to understand all aspects of ALKU’s business and pinpoint areas where she can impact improvement. She is always going the extra mile and is willing to hop in and help with any situation that arises, regardless of if it falls into her world. She is the perfect example of a team player. You can always count on Hannah to keep things light and fun.
In her new role, she will oversee the client onboarding and setup process for all Life Sciences, HCIT, and ERP groups.
Congratulations, Hannah! We can’t wait to see all you accomplish in this new role!
“Hannah! Congratulations on the day you’ve been waiting for since week two! The work you put in day in and day out never goes unnoticed, and I can truly say it makes ALKU better. You constantly come up with creative solutions to client issues to ensure that we keep bringing money in the door; I don’t think there’s a roadblock you couldn’t find your way around. You’re a valuable member of the Billing, Accounts Receivable, and Client Services team, and I can’t wait to see you continue to develop the team. Congrats on the promotion; I’m sure I’ll be writing more sappy announcements for you down the road as you keep growing the team!” -Zach Stevens
“Hannah! I am so proud of you and all you’ve accomplished to become the Client Services Manager. You’ve made this team a powerhouse, and I can’t wait to see how much more client services will grow with you in this position. You’ve always been one who comes in every day, works hard, always wants more, and wants to help others—the true qualities of a leader. ERP has been fortunate to work with you so closely the past few years, and now you get to help every revenue team, and they will be lucky to have you in this role. Always remember who trained you the first week you started! Excited to work closely with you in management, congrats Client Services Manager!” -Kelsey Garrity
“Hannah Marsh!!! Hard to begin even explaining how fortunate I am to work so closely with you over the last few years; you deserve a million thank yous and a million congratulations. I can’t think of a single person who is as dedicated to getting their job done every day than Hannah freakin Marsh!! Starting in a brand new role, Hannah was a bit uncertain about some of the processes and decisions. Today, Hannah is one of the most assertive leaders ALKU has to offer, and her team gets stronger by the minute. Go off, Hannah Marsh, you earned it!!!”-Steve Dowling